News & Events


Monday, April 11, 2005

Raymond Dyer, VP Business Development 
Phone: 412-209-1261

Acusis Bolsters Executive Team with Director of Customer Satisfaction

Medical Transcription Service Provider Responds to Expanding Customer Base


PITTBURGH, PA – Apr. 11, 2005 – Pittsburgh based Acusis®, a leading provider of quality medical transcription services to hospitals, clinics, and large physician practices, announced today the addition of executive leadership to its management team. To help manage their rapid growth in the medical transcription industry, Acusis named Anne Palmerine director of customer satisfaction. Palmerine’s position will support the Acusis mission to deliver a higher standard of medical transcription services to customers.

Palmerine’s strong leadership portfolio reflects her ability to influence strategic customer satisfaction initiatives. She will direct the Acusis customer service department that currently operates on a 24/7/365 basis. Palmerine and her team will ensure the Acusis business process is backed with an end-result of exemplary customer satisfaction. By communicating with customers, Palmerine will introduce new technologies and processes that better serve customers’ needs.

Palmerine brings a strong healthcare background to Acusis. Prior to joining Acusis, Palmerine worked as customer service manager at the University of Pittsburgh Medical Center Health Plan. During the course of her career, she was active in the development of numerous strategic customer service plans. She led a team of over 100 people

Acusis Bolsters Executive Team with Director of Customer Satisfaction Medical Transcription Service Provider Responds to Expanding Customer Base at International Masters Publishers, where she started incentive programs and established large call centers that maximized productivity and increased profitability.

“Acusis will benefit greatly from the addition of Palmerine to our leadership team,? said David Iwinski, chief executive officer of Acusis. �“Palmerine has the vision and expertise to further solidify the relationship between the customer and Acusis, which we view as the foundation of our organization. As we continue to grow as a company, this role is a necessity in order to enhance the world-class standard of satisfaction that we strive to provide our customers.?



About Acusis�®

Acusis®, a leading provider of outsourced medical transcription services with Higher Standards SM, specializes in superior performance, integrity, and world class service. Headquartered in Pittsburgh, PA, Acusis delivers an integrated solution to hospitals, clinics and large physician practices. AcuSuite®, its web-based software application uses a secure method to manage the entire transcription process. Acusis delivers accurate reports within a tailored 24-hour or less turnaround. A global team of more than 600 highly trained Acusis associates provides an unparalleled Higher Standard of excellence and customer satisfaction at the most competitive prices, evidence of why you should expect more from your transcription service provider.