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NetIQ Prescribed to Manage and Secure Acusis’ Windows and Linux IT Infrastructure

Outsourced Medical Transcription Provider Turned to NetIQ to Relieve IT Headaches


PITTSBURGH, PA and SAN JOSE, CA — June 2, 2003 — NetIQ Corp. (Nasdaq: NTIQ), a leading provider of Systems & Security Management and Web Analytics solutions, today announced that Acusis®, a leading provider of outsourced medical transcription services, is utilizing a combination of NetIQ® products to manage and secure their Windows and Linux IT infrastructure.

Acusis offers cost-effective, accurate medical transcription services that meet the critical needs of clinics, large physician practices and hospitals through its proprietary Web-based software, AcuSuite®. Acusis uses a secure method to manage the entire transcription process from capturing dictations to delivering electronic transcription reports. Acusis’ medical transcription services improve the productivity and effectiveness of the medical practitioner by offering a tailored turnaround time of 24 hours or less, 98 percent or better accuracy, 24/7/365 availability, trusted security and an easy-to-use Web interface to access transcriptions from multiple locations at anytime.

NetIQ® AppManager™ Suite is managing Acusis’ entire heterogeneous IT environment that includes more than 50 Hewlett-Packard ProLiant servers running Windows and Red Hat Linux operating systems; database applications Oracle 8i and Microsoft SQL Server 2000; Web servers running Microsoft Internet Information Server and Apache; Veritas NetBackup Professional; and Acusis’ proprietary AcuSuite software.

When Sam Mike, who joined as Acusis’ director of technology in 2002, examined the company’s IT infrastructure, his experience led him straight to a prescription he found worked the best — NetIQ systems and security management solutions.

“ When I analyzed our systems, I knew that I could create the required levels of performance and availability in our infrastructure with the same NetIQ products I’ve used before,? said Mike. �“We needed a solution that we could quickly install, that our staff could easily learn to operate and that we could begin to benefit from immediately.?

Acusis is also using the NetIQ�® Security Administration Suite to help protect it from internal security threats by providing enterprise-level privilege management. For file security, Acusis installed NetIQ® File Security Administrator™, to enable the company to employ security at the file level. File level security is an important facet of the infrastructure for Acusis because each transcription report is saved as a single file on the network. “

We can’t afford any downtime, and in my experience, AppManager is the best solution on the market to help ensure our servers and applications are always running. Our uptime was running at about 85 percent when I joined Acusis and sometimes we had no way of knowing which server was down or why. Now our uptime is at 98 percent,? said Mike. �“It also helps that we’re able to buy a wide range of solutions from a single vendor. In addition to systems management, we’re also benefiting from NetIQ’s security management solutions by allowing us to automate permissions and domain controls that govern a very important part of our infrastructure.?



About Acusis�®

Headquartered in Pittsburgh, PA, Acusis provides cost-effective, accurate outsourced medical transcription services to clinics, hospitals and large physician practices throughout the United States. Through its proprietary Web-based software, AcuSuite®, Acusis uses a secure method to manage the entire transcription process from capturing dictations to delivering electronic reports. Acusis delivers 98 percent accurate reports within a tailored 24-hour or less turnaround. With a global team of more than 500 employees throughout the U.S. and India, Acusis provides world-class quality, service, turnaround time and highly competitive prices. For more information on Acusis, visit or contact us at or 866.837.6158.

About NetIQ AppManager Suite

NetIQ AppManager Suite assures the performance and availability of mission-critical servers and applications across Windows, UNIX and Linux platforms through proactive monitoring and quick diagnostics and recovery. It also helps optimize the utilization and productivity of IT resources through advanced reporting, analysis and automation. In addition to delivering the broadest and deepest management view into the IT infrastructure, AppManager provides a robust architecture that is easy to use, quick to deploy and capable of scaling to thousands of servers.

About the NetIQ Security Administration Suite

NetIQ Security Administration Suite helps protect customers from internal security threats by providing enterprise-level privilege management for their Windows environments. The integrated suite eliminates the problems of deploying point products from multiple vendors. This suite includes NetIQ® Directory and Resource Administrator™, NetIQ® Group Policy Administrator™ and NetIQ® Directory Security Administrator™. NetIQ File Security Administrator delivers a complete file security management and reporting solution for Windows 2000/Active Directory environments.

About NetIQ

Founded in 1995, NetIQ Corp. (Nasdaq: NTIQ) is a leading provider of Systems & Security Management and Web Analytics solutions. Historically focused on the Windows management market, NetIQ now delivers cross-platform solutions that enhance business performance resulting in higher returns on infrastructure and Web investments. NetIQ products are sold across all continents directly and through a network of authorized NetIQ partners and resellers. The company is headquartered in San Jose, Calif., with development and operational personnel in Houston, Texas; Raleigh, N.C.; Bellevue, Wash.; Auckland, New Zealand; and Portland, Ore. For more information, please visit NetIQ’s Web site at or call (888) 323-6768.